This distance learning course will enable you to gain additional skills and a qualification without disrupting your day-to-day life. You will have access to specialist support from dedicated tutors throughout the programme.
This qualification aims to provide you with an introduction to the retail industry to those new to or seeking employment in this area. You will develop an understanding of the different aspects of working in the retail sector. This qualification also aims to prepare you for progression into a range of higher level qualifications within the retail sector, including more practical qualifications where your knowledge can be put into practice.
The units you will study are;
1. Understanding customer service in the retail sector
2. Understand the retail selling process
3. Understanding how individuals and teams contribute to the effectiveness of a retail business
4. Understanding how a retail business maintains health and safety on its premises
5. Understanding retail consumer law
6. Understanding how to deal with customer queries and complaints in a retail environment
7. Understanding the handling of customer payments in a retail business
8. Understanding the control, receipt and storage of stock in a retail business
Once it has been confirmed that you have fully completed the course, there are several next steps that you can take. You can go on to study another level two distance learning course. Or you could move on to one of our Level 3 Distance Learning courses. Alternatively, you could enrol on to our Access to Higher Education course (subject to interview) or the Supporting Teaching and Learning in Schools qualification (subject to entry requirements).
By completing any of the above courses, you will gain the skills and knowledge that employers find desirable. It is also a great opportunity for continuous professional development.
Learners will be provided with a resource pack with assessment booklets to complete.
Please note that an administration charge of £100 will be charged if learners do not complete the course within the allocated 16 weeks.