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Principles of Customer Service NCFE/CACHE Level 2 Certificate (Distance learning/Online Course)

Why study this course?

This distance learning course will enable you to gain additional skills and a qualification without disrupting your day-to-day life. You will have access to specialist support from dedicated tutors throughout the programme.

What will I study?

This qualification aims to provide you with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. You will develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events. You will also learn how to apply your knowledge in a variety of industries and job roles.
The units you will study are:
1. Principles of customer service and delivery
2. Understand customers
3. Understand employer organisations
4. Understand how to communicate with customers
5. Understand how to develop customer relationships
6. Understand how to resolve problems and deliver customer service to challenging customers
7. Understand how to develop working relationships with colleagues

What will I be able to do after I complete this course?

Course progression:
Once it has been confirmed that you have fully completed the course, there are several next steps that you can take. You can go on to study another level two distance learning course. Or you could move on to one of our Level 3 Distance Learning courses. Alternatively, you could enrol on to our Access to Higher Education course (subject to interview) or the Supporting Teaching and Learning in Schools qualification (subject to entry requirements).
Career progression:
By completing any of the above courses, you will gain the skills and knowledge that employers find desirable. It is also a great opportunity for continuous professional development.

How will I be assessed?

Learners will be provided with a resource pack with assessment booklets to complete. There is also an option to study this course online via our bespoke e-learning portal.

Is there anything else I need to know when considering this course?

Please note that an administration charge of £100 will be charged if learners do not complete the course within the allocated 16 weeks.